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Service Commitment

Service Commitment

Jin Hongsheng Cable Co., Ltd. with a high starting point, high standards, through unremitting efforts and improvement, with a complete variety, excellent quality, excellent service and flexible marketing mechanism ushered in the patronage of guests from all over the world. The company in line with the principle as always, for every project, every customer to provide quality cable products. Our company makes the following commitments:

1. product quality assurance

According to the ISO9001:2008 quality assurance system standards, improve the quality assurance system. Product quality must be guaranteed to meet the product requirements specified in the contract. (Including national, ministerial, enterprise and technical agreements, etc.)

2. guarantee to do a good job of user service

1. Jin Hongsheng Cable Co., Ltd. will provide various high-quality services before, during and after the product sales, and strive to satisfy users.
2. Before signing a contract with users, users are welcome to visit the company. The company can accurately and truly provide users with various technical consultations and related product technical materials or documents, and answer users' requirements.
3. After the contract is signed, the company welcomes users to send people to supervise the company, and humbly accept the manufacturing quality opinions put forward by users to analyze and improve in a timely manner.
4. Before the product is inspected at the factory, the company informs the user to send someone to participate in the inspection, and the company will provide help in work and life for the personnel sent by the user.
5. Before the product is shipped, the company will notify the user and provide the user with the product quality assurance form and the goods delivery note stipulated in the contract.
6. In the process of installing and using the products provided by our company, if there is a quality problem, after receiving the feedback information from the user, we will ensure that we will reply within 24 hours. If we need to send someone to deal with it, the company will immediately send someone to the site for service or give a satisfactory reply. For our company's product quality problems in a timely manner to give repair, can not repair the company to give replacement or return.
7. Under normal working environment and use conditions, the cable quality guarantee period is one year, and the service life of the cable is more than 30 years. The company will be responsible for all kinds of quality problems of the cable within one year, such as manufacturing reasons.
8. Users need the cooperation of the company during the construction process, and our company immediately sends technicians to the site to cooperate with the service.

In short, our company from the user's point of view, all for the sake of users, to serve to achieve customer satisfaction for the purpose of our company's products to better serve users to lay a good foundation.